Shipping policy
Nordisk Element Shipping Policy
Thank you for shopping with us! Here’s everything you need to know about our shipping process, costs, and timelines.
Processing Time
- Order Processing: Orders are usually processed within 1-3 business days after purchase. You will receive a confirmation email with tracking details once your order is shipped.
- Business Days: We operate Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates and Delivery Times
We offer various shipping options to suit your needs. Shipping costs will be calculated at checkout based on your location and chosen shipping method.
- Standard Shipping: Estimated delivery time of 5-12 business days.
- Express Shipping: Estimated delivery time of 1-3 business days.
Note: Delivery times are estimates and may vary based on your location and any potential carrier delays.
International Shipping
We ship worldwide! Please be aware of the following for international orders:
- Customs and Duties: International orders may be subject to import taxes, duties, or customs fees once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the shipping fees.
- Extended Delivery Times: International deliveries may take longer due to customs clearance processes. Estimated delivery times for international orders range from 7-21 business days.
Tracking and Delivery
- Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.
- If there is an issue with tracking or a delay, please contact us at orders@nordiskelement.com, and we’ll assist in tracking your order.
Lost or Delayed Shipments
If your order is significantly delayed or lost in transit, please reach out to us at matteo@nordiskelement.com. We will work with the carrier to resolve the issue or arrange a replacement where possible.
Incorrect Shipping Information
Please ensure your shipping information is accurate when placing your order. We cannot be held responsible for items not delivered due to incorrect or incomplete address details. If an error is noticed after placing the order, contact us immediately at matteo@nordiskelement.com so we can attempt to correct it.
Shipping Policy for Returns
For items eligible for return, customers are responsible for return shipping costs unless otherwise stated in our Return Policy. Refer to our Return Policy for specific details on how to start a return.
If you have any additional questions about shipping, please contact us at orders@nordiskelement.com. We’re here to help!